by Casey Cartwright Contributor Writer
Thinking about putting in a new mailbox, planting a tree, or building a backyard deck? Before you grab your shovel, there's a crucial step every resident of Champaign County and all of Illinois needs to take: contacting the 811 Call-Before-You-Dig hotline.
Despite the importance of this service, many misconceptions persist. Below, we debunk some of the most common myths about the call-before-you-dig hotline.
Myth #1:
It's Only Necessary for Big Projects
One of the most dangerous misconceptions is that you only need to call 811 for large-scale construction or excavation projects. Many people believe that small, seemingly simple tasks don't pose a risk. However, the depth of utility lines can vary greatly, and some can be surprisingly shallow.
Installing a new mailbox, planting a small garden, or putting up a fence all require digging, and each of these activities can damage an underground utility line. In fact, homeowners cause a significant number of utility strikes each year while completing small projects. The rule is simple: no matter how minor the digging, from setting a fence post to installing a sprinkler system, making the call to 811 is mandatory.
Myth #2:
It's Okay to Estimate the Location of Underground Utilities
Some people might think they can save time by guessing where utility lines are, depending on the location of the meters or where they remember the installation of the lines years ago. The layout of underground infrastructure is complex and often not intuitive. A water line might not run in a straight path from the street to your house, and electrical cable routes can go in surprising directions.
Waiting for the utility companies to come out and mark their lines is not just a recommendation; it's a critical safety measure. After you contact 811, utility locators will visit your property and use color-coded flags or paint to mark the approximate location of their lines. These professionals use special equipment to detect the precise path of underground infrastructure.
Myth #3:
811 Only Protects Utilities in Public Rights-of-Way
Another common myth about the call-before-you-dig hotline is that it only applies to utilities buried under streets, sidewalks, and other public areas. Many homeowners mistakenly believe they are not responsible for the lines running through their own yard.
The 811 system covers both public and private property. While utility companies own and maintain the lines, property owners are legally responsible for protecting them from damage on their land. When you contact 811, locators will mark all public utility lines on your property, such as gas, electric, water, sewer, and telecommunications.
Myth #4:
If I Don't Hit Anything, I'm in the Clear
Some diggers might think that if they don’t cause a major rupture or a power outage, they haven't done any real harm. This couldn't be further from the truth. Even a seemingly minor scrape from a shovel can compromise the integrity of a utility line. A small nick in the protective coating of a gas line can lead to corrosion and, eventually, a dangerous leak.
When digging near utility lines, you must proceed with caution. This means using hand tools, like a shovel, instead of power equipment within the "tolerance zone"—the area a few feet on either side of the marked line. If you contact a utility line, no matter how insignificant it seems, you must report it to the utility company immediately.
Myth #5:
Calling 811 is Too Time-Consuming
In a rush to start a project, the idea of waiting a few days for utility marking can feel like an unnecessary delay. However, contacting 811 is quick and straightforward. In Illinois, you can make a request online or over the phone in just a few minutes. By law, the utility companies have two business days to respond and mark their lines.
Consider the alternative. If you skip the call and hit a utility line, the consequences will be far more time-consuming. You could face project shutdowns, repair crews taking over your yard, and potential legal action. A utility strike can delay your project by weeks or even months and result in costs that dwarf any perceived savings from skipping the 811 call.
Myth #6:
I Already Know Where the Utilities Are
Even if you have lived in your home for decades or have old property maps, you should never assume you know the exact location of underground utilities. The landscape of buried infrastructure changes constantly. Utility companies often perform upgrades, reroute lines, or install new services. The information from a previous project or an old blueprint may no longer be accurate.
Furthermore, records and maps are not always a perfect representation of what lies beneath the ground. Over time, the ground shifts, and erosion can change the depth and position of lines. The only reliable way to know what's currently underneath your property is for the 811 system to professionally locate and mark it. Each new digging project requires a new call.
Myth #7:
811 Locates All Utilities on Your Property
Many people assume that calling 811 means they’ll mark every utility line on their property. However, 811 only marks public utility lines, such as gas, electric, water, and telecommunications, that utility companies maintain. Private lines, like those running from your meter to a backyard pool, shed, or other structures, are not included.
You should first determine if private locators are necessary for your project and property. If so, you must hire a professional private locator to verify the location of these private utility lines prior to digging.
Myth #8:
There's No Penalty for Not Calling 811
Perhaps the most costly myth is the belief that there are no real consequences for failing to call 811. In Illinois, digging without contacting 811 first is against the law. If you damage a utility line because you didn’t take the necessary steps to locate and mark it, you can face significant fines. These penalties emphasize the seriousness of unsafe digging practices.
Beyond the fines, you will also be held financially liable for the full cost of repairs, which can easily run into thousands or even tens of thousands of dollars. If your actions cause an injury, you could also face a lawsuit. The potential financial and legal ramifications far outweigh the minor inconvenience of making a free phone call.
Know the Facts about 811
Before your shovel ever hits the dirt, make the smart, safe, and legally required choice. Contact 811 to get professional help locating and marking utility lines. It’s a simple step that protects you, your property, and your community. Help spread the word in Champaign County and encourage your friends and neighbors always to call before they dig.
