Central Illinois DMVs to receive facility upgrades to reduce wait times
SNS - By the end of the month, Illinois residents will be able to renew registration or licenses faster and easier at DMV facilities in Charleston and Mattoon. The renovation for both facilities includes updated signage to create a more logical flow and help customers know where to go, Secretary of State Alexi Giannoulias announced today.
As a part of the Secretary of State’s ongoing modernization efforts, the new DMV experience will save customers considerable time and several steps by offering both vehicle and driver services at a single service counter. Driver services and vehicle services employees at “One-Stop-Shop” DMVs are cross-trained to provide both sets of services, which will eliminate wait times. The office has also redesigned customer service counters and signage to create a more logical flow.
"Since taking office, we’ve made it a top priority to provide exceptional customer service and reduce lines and wait times," Giannoulias said. "Our Charleston and Mattoon facilities will be among the first to get this makeover that will give them a modern feel while employing new technology to create efficiencies."
The Charleston facility at 1010 East Street will temporarily close from Sept. 16-20, while renovations take place. A temporary “pop-up” location will provide services to Illinois residents at the Charleston Carnegie Public Library located at 712 6th Street.
Starting September 23, the Mattoon DMV, located at 2020 Charleston Ave, will temporarily close until September 27. Residents can go to the Mattoon Public Library at 1600 Charleston Avenue for normal services until the upgrade has been completed.
At a single service counter, customers will be able obtain the following services:
Apply for a REAL ID or a new driver’s license or state ID card.
Renew a driver’s license, state ID or Temporary Visitor Driver’s License (TVDL).
Register or renew their vehicle registration and obtain vehicle stickers.
Order a new license plate.
Join the Illinois Organ and Tissue Donor Registry.
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SNS - By the end of the month, Illinois residents will be able to renew registration or licenses faster and easier at DMV facilities in Charleston and Mattoon. The renovation for both facilities includes updated signage to create a more logical flow and help customers know where to go, Secretary of State Alexi Giannoulias announced today.
As a part of the Secretary of State’s ongoing modernization efforts, the new DMV experience will save customers considerable time and several steps by offering both vehicle and driver services at a single service counter. Driver services and vehicle services employees at “One-Stop-Shop” DMVs are cross-trained to provide both sets of services, which will eliminate wait times. The office has also redesigned customer service counters and signage to create a more logical flow.
"Since taking office, we’ve made it a top priority to provide exceptional customer service and reduce lines and wait times," Giannoulias said. "Our Charleston and Mattoon facilities will be among the first to get this makeover that will give them a modern feel while employing new technology to create efficiencies."
The Charleston facility at 1010 East Street will temporarily close from Sept. 16-20, while renovations take place. A temporary “pop-up” location will provide services to Illinois residents at the Charleston Carnegie Public Library located at 712 6th Street.
Starting September 23, the Mattoon DMV, located at 2020 Charleston Ave, will temporarily close until September 27. Residents can go to the Mattoon Public Library at 1600 Charleston Avenue for normal services until the upgrade has been completed.
At a single service counter, customers will be able obtain the following services:
